ShowRecorder
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Troubleshooting

The meters are empty and Record is dimmed

The record screen says why:

  • "No audio interface. Plug in the Mixer's USB cable." Connect the mixer's USB cable, or check the hub. See Connecting an XR18 or MR18.
  • "Choose the audio interface in Settings." Open Settings and choose the mixer under Recording > Audio interface.
  • "Microphone access is off." Tap Open Settings and allow microphone access for ShowRecorder.
  • "Disarmed after 30 minutes idle." or "The input didn't start." Tap Arm.

Fewer USB Channels than expected

Settings > Recording shows the count under Sample rate. An XR18 or MR18 sends 18. If a banner says only some channels are coming in, choose the mixer under Audio interface.

On Free, only 2 USB Channels are recorded, though every channel is metered. See Free, 14-day Trial and Pro.

Find Mixers doesn't find the mixer

  • "Not on a Wi-Fi or Ethernet network." Join the mixer's Wi-Fi.
  • "No Mixer answered." Check that your iPhone or iPad is on the same network as the mixer, and that Local Network is on for ShowRecorder in the iOS Settings app, under Privacy & Security > Local Network. If iOS just asked about Local Network, tap Find Mixers again.
  • If you typed an address and see "No Mixer answered at…", check the address and that the mixer is on.

Recording doesn't need the Mixer Link; without it, Stems are named by USB Channel number.

The Drive can't be written

  • "ShowRecorder can't write to…" The folder is read-only. Tap Change Drive Folder… in Settings > Storage and choose a folder on a drive that isn't read-only.
  • "The Drive folder … isn't available." Connect the drive, or choose the folder again.

How much recording time is left

18 channels at 48 kHz use about 9.3 GB per hour. Settings > Storage and the chips on the record screen show the time left on the Device and the Drive.

ShowRecorder keeps 60 seconds of space free on each Copy. If one Copy runs short, it stops cleanly and the other keeps going. If the last Copy runs short, the Take ends and is saved.

Battery or heat warnings

  • "Battery at … and not charging." Plug in through a powered USB-C hub.
  • "The device is running hot" or "very hot". Move it into the shade, let air reach it and take it out of any case.

A call or another app took the input

The Take stays open, but nothing is recorded until input comes back. The missing stretch is kept as silence of the exact length, so every file stays in sync.

A setting is dimmed

The Audio interface, Pre-roll, Drive and Mixer Link can't be changed during a Take.

Still stuck? Contact Support.